On 25 January the integration has been produced of cajarioja on the internet in the Oficina Internet of Bankia. If you signed the new contract and it adapted its access code and/or electronic signature before that date in cajarioja on the internet or in its branch, will be able to access usually to the Oficina Internet of Bankia typing in its NATIONAL ID NUMBER and access code.

To access just has to go to the address www.bankia.es>/to> and in the Tab of Personal, in the top left-hand side, will find the access to the Oficina Internet , clicking on the button To enter (for greater convenience can save the address of the web portal www.bankia.es>/to> in Favourites).

If you did not sign the new contract nor it adapted its access code before the integration, will not be able to access Oficina Internet . If it wishes to return to have the service Oficina Internet should request its contracting in its branch Bankia.

If it already adapted its access code and it signed the contract in cajarioja on the internet , will be able to access usually to the Oficina Internet of Bankia typing in its NATIONAL ID NUMBER and access code, as it came it carrying out until now. If it wishes operate also will be able to do it using the Electronic signature adapted to Bankia. If it did not have Electronic signature and it wants to carry out operations should go to its Bankia branch and to request her.

If you have exceeded the number of allowed attempts and your password has been blocked, please go to your branch to recover it.

Within the Main menu of the Oficina Internet entering the option To customise and selecting the tab Identification / Keys, will be able to access the change of Access code and/or Electronic Change signature.

No. It will be able to follow enjoying its banking de service for Internet for free in Bankia.

As an additional action of security, when you carries out certain transfers for Oficina Internet and Oficina Móvil him will request in addition to its Electronic signature the code called Firmamovil. It is an alphanumeric code of 4 one-time-use positions, that is sent via SMS to the mobile phone that has registered in our databases. If the code Firmamóvil is not introduced be not will be able to complete transfers.

If you does not have it indicated should attend to a branch to confirm its mobile phone number.

The option of Transfers between my accounts should use her when it wishes to carry out movements of funds between Bankia's accounts in which you appears as a holder or authorised in both.

The option of Transfers is to carry out movements of funds to other Bankia's accounts which you is not titular or, regardless of the ownership, to accounts of other Companies.

Remember that provided that it has doubts within Oficina Internet , can visualise available Aids in every operations in the right part of the page.

In Oficina Internet you will be able to consult all its accounts' direct billing, as well as to give orders to not charge / charge. For this it just has to access the menu of Accounts, to select the account that it wishes to consult and to enter within the tab of Direct payments.

If which wishes is to see/to download its bills' certificate (in format pdf), in addition to to have them available in My Communications / Mail, also can download them to him from the movements of its account, accessing the detail of the corresponding movement clicking on the same one.

If it wishes to return a loaded bill in its account, can do it as long as the period of refund of the same is active. This refund can it to carry out in Oficina Internet , from movements of the account, entering the detail of the operation and clicking on the button To return. If the bill could not return for some cause, in the detail of the operation will not appear the option of Returning

You can also request the reimbursement from your Bankia branch by presenting the physical bill.

If which wishes is that it does not turn around to produce the charge of some direct billing bill in its account it can give the order of "Not Charge" so much in its branch Bankia as in Oficina Internet .

In this latest one via the menu of Accounts, selecting the account where the above-mentioned bill is charged and clicking in the tab of "Direct payments", will show him to him all direct payments that has this account. Select the direct payment that it wishes and click Order to not charge . He should introduce its Electronic signature and to click To accept to complete the operation.

From the relationship of movements will be able to expand anyone's detailed information, clicking on the arrow that is found on the left of the date of the movement, or clicking directly on the movement that is wanted to consult.

It will be able to consult up to a maximum of 40 movements on-screen. If needs to carry out a search of movements, click on the option of Movement locator  that it appears at the top of the same.

Additionally will be able to download the supporting document of the bill, as long as they have passed at least 2 days from the charge and the communication of mail has been generated in format pdf.

Via the reference option of movements of the account, at the top of the screen, under the number of account will appear concepts of ActualBalance, Available Balance and Retention, if it exists. Clicking on this option, will be able to obtain detailed information of the retention in account.

In Bankia statements are communications of mail. In Oficina Internet from the option My Communications of the main menu, accessing the tab of Mail will be able to visualise all its communications, bills, bank statements interest payment communications, etc of all accounts which you is titular. It will have an advanced search engine, where will be able to carry out its selection in the event of looking for some specific communication. It will be able to consult its mail with a maximum longevity of 2 years.

It is a free service and if which wishes is to delete its communications' shipment de el in role, can do it from the option of the menu To customise, tab of Mail.

Yes, all its accounts, deposits, cards and other products will be available for its enquiry and operations in the Oficina Internet of Bankia. If you does not see correctly some product, from the option To customise of the main menu will be able to select los products that wishes to visualise, to select if wants them in way to operate or just for enquiry and to assign customised names (Nickname) so that can identify them easily.

Its accounts, so that it is him simpler to identify them will appear in the option My have the new numbering of Bankia and the nickname that they had in cajarioja on the internet , or failing that, with the previous numbering of Caja Rioja.

In addition for everyone new products that it contracts in Oficina Internet it, he should carry out its Customisation via the described menu previously, in order to being able to visualise them and to operate with them.

They are operations that you carries out usually, such as transfers, mobile phone top-ups, etc. When carrying out Oficina Internet him presents the option of saving such as Favourites and being able to recover them again in the future without the need for type in again all transaction details.

From the option of Favourites of the main menu can consult the relationship of operations that it has previously saved such as Favourites. Click on any of them to go to the screen containing all the data you saved on the operation, so that you can execute it again as is, or change any data you wish before carrying out the transaction. Additionally will appear favourite operations that it had in cajarioja on the internet .

From the menu of Oficina Internet , in the option of Transfers, tab of Historic of transfers, will be able to find and to consult transfers that it has made in recent months in cajarioja on the internet , being able to reuse them if it wishes. Additionally can consult transfers that has received and to download their supporting document.

If which wants it is to consult or to manage its standing orders, can do it from the option of Transfers, tab of Order status , selecting Standing order  of different options that they appear in the screen.

Its Investment funds, if are funds marketed by Bankia Funds, has them available from the option Funds of the main menu. From this section will be able to consult and to operate with its Investment funds, as well as to access the information and contracting of the Expendable funds in Bankia.

If funds are of managers different than Bankia (p.e.: Saving Corporation) will be able to them to consult or to refund via the section of Securities, since every investment fund will be associated with a securities account. Which it will not be able to it is to carry out new contributions in these investment funds.

In the Oficina Internet from the option of Securities of the main menu will be able to visualise its securities accounts.

Additionally will have available our Broker Bankia for all the operations of equities. It will be able to follow the evolution of the securities that more interest him and will have analysis and information tools de, that him will help to take its investment decisions.

Yes, with the service I-securities will be able to see its real-time contribution of the continuous market. Moreover, you will have access to preferential fees in national and international securities trading transactions.

It can contract it via Oficina Internet from the option Securities in Information and Contracting / Tarifa I-securities.

In our web portal www.bankia.es, within the section Remote banking can consult the User manual of Remote banking, a complete guide with the relationship of all available operations in our service channels (Oficina Internet, Oficina Móvil, Oficina Telefónica and ATMs).

In addition has available the Demo of Oficina Internet where can see with examples and screens all the available operations. It will find it together with the Oficina Internet Access, clicking in the button Demo or clicking from here:go to Oficina Internet Demo.

For any enquiry or additional clarification will be able to contact in the telephone 902 2 4 6 8 10

We specified him below some advantageous functionalities that it will find in the Oficina Internet :

• You can contract our products online.
• Exclusive contracting accounts of the service channel as the Cuenta Superior.
• Carry out transfers with subsidised fees for the service channel Internet.
• Contracting and management of new services as the Mobile Alerts Service.

And remember that you can logon and perform transactions in Oficina Móvil and Oficina Televisión using the same login codes as for Oficina Internet.