Information accessibility

The information on the Bankia website is accessible to everyone, including people who suffer from all sorts of disabilities.
We've come a long way and still working to improve. If you detect any possible problems accessing to this web portal, please use this form to make any queries you may have.

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Accessibility of the Customer Service Helpline

Bankia has a special helpline for people with hearing and/or speech impairments.

Anyone interested can access the instructions to download the software needed to use this service to their mobile phone, absolutely free of charge. After doing so, you can communicate with the company via the installed application, to make any general enquiries related to our products and services.

Access instructions

Bankia thus becomes the first leading financial institution to adopt this sytem, which allows users with hearing impairments to contact the Customer Service Helpline from their mobile phone, by text and real-time, without the need for other people to act as intermediaries.

This service line is open from 8 a.m. to 10 p.m., Monday to Sunday. Outside these hours, the user will be able to leave a message, so that on the following day, free of charge, the company will get in touch with him.