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Customer service

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All the information you need on our products and services, website operation or general queries.

Notification of incidents

Send us your ideas on new services or on how to improve current ones.

Customer Service

All the documentation and forms you need to resolve your doubts.


Resolve your doubts with a selection of our customers' most frequently asked questions.


If you want to look up a financial terms, in our glossary we define the most important of them.

Information accessibility


Information Accessibility

At Bankia we take great pains to ensure our websites can be used by all our customers.

Find out more on website accessibility

Help Line accessibility

Bankia has a special helpline for people with hearing and/or speech impairments.

Access to the service instructions