Customer service

  • Do you need urgent assistance?

Our customer services

Incidents

All the information you need on our products and services, website operation or general queries.

Suggestions for improvement

Send us your ideas on new services or on how to improve current ones.

Customer Service

All the documentation and forms you need to resolve your doubts.

FAQs

Resolve your doubts with a selection of our customers' most frequently asked questions.

Glossary

If you want to look up a financial terms, in our glossary we define the most important of them.

Accessibility

Information accessibility

Information Accessibility

At Bankia we take great pains to ensure our websites can be used by all our customers.

Telephone accessibility

Help Line accessibility

Bankia has a special helpline for people with hearing and/or speech impairments.