Customer services

Customer services
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Our customer services

Useful information for customers


All the information you need on our products and services, website operation or general queries.

Suggestions for improvement

Send us your ideas on new services or on how to improve current ones.

Customer Service

All the documentation and forms you need to resolve your doubts.


Resolve your doubts with a selection of our customers' most frequently asked questions.


If you want to look up a financial terms, in our glossary we define the most important of them.


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Information Accessibility

At Bankia we take great pains to ensure our websites can be used by all our customers.

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Help Line accessibility

Bankia has a special helpline for people with hearing and/or speech impairments.