Faqs

  • What is a digital signature and how can I obtain one?

    A digital signature is a numerical password of between five and eight characters that you will obtain when you sign up for the service. This key is necessary to carry out certain operations in the digital service channels, such as anyone who require mobilisations of funds (transfers, transfers, tax payment,…), contracting of products, modification of conditions, etc.

    If at the time of carrying out an operation of this kind you do not have your digital signature or it is blocked, you will be able to create a new one from Bankia Online or from the App Mobile phone. You can also unblock your digital signature password at any ATM of Bankia by inserting one of your operational cards.

    And if you prefer, you can also visit a Bankia branch where they will be able to give it to you.

  • How can I operate online?

    If you are already a Bankia customer, you can register via the “Sign in” button that you will find in the top right-hand of the web portal, clicking on the link “Request passwords”.

    If you are not yet a Bankia customer, you can register on our website by clicking on the button “Register as a customer” button located in the website header. Or if you prefer, you can visit any of our branches.

  • How can I pay a tax?

    Bankia has agreements established with large number of utility and financial companies, Town Councils, etc. therefore allowing you to comfortably pay your bills and taxes through our digital channels.

    To pay bills or tax contributions can do it so much, from our Bankia's Mobile Phone App as from our OnlineBankia, in which also will be able to consult our Search engine of Issuers.

  • How can I contact Bankia?

    In the website header you have a "Customer service”, where you will find our contact telephone numbers and all the information on our customer service channels.

    If you prefer, you can visit any of our Bankia branches in person. Find your nearest branch with the branch search engine in the web portal header.

  • How can I find the address of the nearest Bankia ATMs?

    On the website header you have a direct link to the Branch and ATM search engine where you will find the addresses of all our ATMs and branches.

    If you access the Bankia app from any mobile device you will be able to find the nearest ATMs to your current location.

  • What is the IBAN code?

    The International Bank Account Number (or IBAN) is a series of alphanumeric characters that uniquely identify an account held at a financial institution anywhere in the world. For all foreign transactions, you must use the Bankia IBAN and BIC (Bank Identifier Code) (CAHMESMMXXX). The aim of these two standards is to facilitate the automatic processing of cross-border payments.

  • What are the main fees charged by Bankia?

    At Bankia, we have removed fees for all our customers. Account administration and maintenance fees, fees for ordinary debit cards, fees for transfers with no limit and via any service channel… and, of course, we do not charge for paying in national cheques.

    You can consult the rest of the information and conditions of the programme JUST FOR BEING YOU. Additionally, you have all the information on Tariffs and Fees available in our footnote.

  • How can I find out the SWIFT (BIC) code of an account?

    The BIC (Bank Identifier Code), also known as the SWIFT code, is a series of eight or eleven alphanumeric characters that identify a financial institution or a branch of a financial institution. For all foreign transactions, you must use the Bankia IBAN and BIC (Bank Identifier Code) (CAHMESMMXXX). The aim of these two standards is to facilitate the automatic processing of cross-border payments.

  • Do I need to have taken the MiFID test for foreign exchange insurance or derivative products?

    Both FOREX insurance policies and those derived from the exchange rate are classified as complex products according to MiFID regulations, which is why it is essential to have carried out the MiFID tasks before contracting them.

  • What is a syndicated loan?

    A loan granted to large and medium-sized companies by two or more financial institutions with the same terms between them and under a single financing contract.

    In this way, it is possible to finance operations while sharing the risk between several financial institutions.

  • How can I request an import documentary letter of credit?

    You can apply for a documentary letter of credit with your Bankia manager, who will pass on your request to the bank's foreign trade experts.

  • How can I contract the Business card?

    At your branch or through your commercial manager.

    The contract will register the company (legal entity), whereas the cards will be given to persons.

  • What are the principal company pension provisions available in Bankia?

    At Bankia we have employment pension plans.

    An employment pension plan is a long-term saving-prevision system promoted by an SME or a company for its employees. In order to be a participant in an employment pension plan proposed by a promoter, the essential requirement is the existence of a working relationship with that promoter.

  • What fees are charged by the card companies?

    Signing up for the card is free.

    The maintenance fee is rebated starting from the fourth beneficiary card and successively. In addition, for each individual card on which 5,000 euros is spent on credit in the twelve months prior to the fee due date, said fee will be waived.

  • What are the tax advantages of employment pension plans?

    Employment pension plans enjoy favourable taxation:

    • For the company: the contributions made by the company are deductible from corporation tax, although it is essential that those contributions are attributed fiscally to the worker.
    • For shareholders: the contributions of the promoter increase the contribution basis to the Social Security Institute. The contributions received from the promoter have a neutral effect on the Personal Income Tax base (the contributions are attributed fiscally as earned income but in turn reduce Personal Income Tax base by the same amount). On the other hand, the contributions made by the participant reduce Personal Income Tax. The total contributions cannot exceed 8,000 euros. The tax allowance will be the lesser of the following two amounts: the contributed amount (with a limit of 8,000 euros) or the 30 % of net yields of the work and economic activities.
    • Contributions that can not be object of reduction for exceeding the relative limit of the 30 % will be able to be reduced in the 5 following exercises.
  • How does SEPA affect me?

    Sepa lets you manage your payment operations and transfers between IBAN numbers with the same conditions, formats, and time periods throughout the European Economic Area.

  • What is the net asset value?

    The net asset value is the price of each share at one moment. It is calculated by dividing the equity of the fund between the number of shares in circulation at that particular moment.

    In general, the managing company calculates the net asset value daily and has the obligation of announcing it via its website and the stock exchange bulletins.

    There are certain funds that, due to their nature or the characteristics of the assets they invest in, can calculate the net asset value more frequently.

  • What does structured financing consisted of?

    It is a financial method for achieving financing, often long-term and with initial grace periods, for an exceptional investment and/or of great magnitude and/or certain complexity, and when the investment constitutes an independent productive unit, using as a repayment source the future cash flow generated by the investment.

    Typically in a structured financing banks do not have recourse (or just partial recourse) to the company interested in carrying out the investment. Examples of structured financing are:

    • The financing of a project, e.g. a wind farm where the financing is repaid from the cash flows generated by sale of the electricity produced.
    • Financing for the acquisition of a company, e.g. by a private equity fund where the financing is repaid from the cash flows generated by the acquired company.
    • And the financing of an asset, e.g. of an aircraft in which the loan is repaid from the cash flow generated by the commercial operation of the aircraft under a financial or operative leasing. They are normally assets with a (liquid) market value, so that the banks have the sale of the asset as a second source of repayment.
  • What are structured products?

    Structured products as an investment alternative are characterised by having their return linked to the evolution of certain underlying factors.

    These can be market indexes, share baskets, interest rates, inflation, currencies, etc.

    There is a multitude of different structures that depend mainly on the conditions that need to be fulfilled to reach the different levels of return of the product.

  • Can I contract the service in order to be able to process different types of files (for example, Sepa Debit Entries and Financed Sepa Debit Entries)?

    Yes, can contract in your branch or company' centre services that need to manage for, subsequently, to process files via Bankia Online Business.

  • Can I carry out operations for my business from the Bankia app?

    Yes, you can carry out your business operations from the Bankia app, through the Business access. For this you must have contracted in Bankia Online Business.

  • Does Bankia have a software solution to help me make payments from my company to other companies?

    From Bankia Online Business can register your charges and payments. In addition, you have the Bankia File Generator, an application that allows you to generate your charges and payments files.

  • What is the difference between a pre-guarantee and a guarantee?

    The essential difference between a guarantee and pre-guarantee comes from the definition of pre-guarantees, which is a commitment to issue a guarantee in the future.

  • Does Bankia have a department that can help me if I need some type of financial or legal advice?

    We place at your disposal our network of branches and business centres where you will be able to obtain the advice you need.

  • What is a VIRTUAL POS terminal?

    The virtual POS terminal is the payment system that Bankia places at your disposal so that your customers can pay you by card in your online business.

  • Which are the main Bankia derivatives?

    The main interest rate derivatives marketed by Bankia are Caps and IRS or Swaps.

  • What are exchange rate derivatives? Does Bankia markets these products?

    Exchange rate derivatives are hedging products that are an alternative to exchange insurance.

    They allow our customers to access the best conditions to cover their exchange rate risks.

    By combining options and activating/deactivating barriers, we can build custom-made coverages to meet our customers' needs.

  • Who can benefit and what investments can be financed with the EIB Loan Facilities?

    • Beneficiaries: SMEs and the self-employed according to the definition of the European Commission Recommendation 2003/361/EC, i.e. autonomous SMEs with fewer than 250 employees and turnover of 50 million euros or a financial statement of 43 million euros or less. Beneficiaries must be incorporated and operating in Spain.
    • Financeable projects: investment projects and working capital needs that must be materialised in Spain.
    • Maximum amount of financing: 12.5 million euros for SMEs.
  • Do I have to have some additional product contracted for a foreign exchange insurance?

    To contract a Forex insurance you must have previously set up a Comex or Derivatives facility.

    Likewise, to contract any exchange rate derivative you must have a Derivatives Facility and a signed CMOF (FAFT - Framework Agreement for Financial Contracts) contract.

  • What is a structured deposit?

    A structured deposit has its return linked to the evolution of certain underlying factors. These can be market indexes, share baskets, interest rates, inflation, currencies, etc.

    There is a multitude of different structures and they vary mainly according to the conditions that have to be met to reach different levels of return.

    Structured deposits have the same guarantee of the return of the principal as a traditional deposit.

  • What is the duration of a guarantee?

    A guarantee can have effective or nominal maturity, or it can be indefinite.

    In the event of having nominal maturity, it is required that the same one is returned for the cancellation of the guarantee, whereas the effective maturity, arrival the maturity date, the guarantee is considered cancelled to all intents and purposes.

  • What does international financing consist of?

    The objective of international financing is to provide financial services to businesses for their needs deriving from imports and exports.

  • Who can request an ICO loan?

    Business, self-employed workers, public and non-profit organisations companies who make productive investments in Spain, regardless of the location of their registered office or fiscal headquarters or whether the majority of their share capital is Spanish or foreign.

    Maximum amount per customer per year: Up to 100% of the investment project (+ VAT) or up to 100% of liquidity needs, with a maximum per holder per year of 12.5 million euros, in one or several operations.

  • How can cancel a transfer or a transfer?

    You can cancel a transfer order or a transfer from Bankia Online.

  • How can I request a POS terminal?

    In any Bankia branch or through our website, filling in the POS registration form.

  • What is leasing?

    Leasing is a financial rental contract with a compulsory purchase option, to be exercised on the decision of the leaseholder, that is used to provide an asset for use by companies or individuals.

  • What is a structured bond?

    A structured bond has its return linked to the evolution of certain underlying factors. These can be market indexes, share baskets, interest rates, inflation, currencies, etc.

    There is a multitude of different structures and they vary according to the conditions that have to be met to reach different levels of return or to total or partially amortise the product early.

    The guarantee of a total or partial return of the principal and of the payment of possible interest earned on a structured bond corresponds to the issuer of the bond and, where applicable, to its guarantor, regardless of the institution through which it was acquired.

  • What interest is paid on a guarantee?

    No interest is paid on a Guarantee, but rather risk fees and issuing expenses, if it is issued via SWIFT.

    The standard in terms of the risk fee charging methodology is for quarterly settlements paid in advance.

  • What is a guarantee?

    A commitment signed by an individual or company, normally in a credit document, by which they agree to meet the repayment commitments of another person if that person fails to meet them.

  • What is an interest rate derivative?

    It is a contract through which two parties agree, for a period of time, an exchange of obligations and/or payment rights, calculated on the same face value.

  • What is a mobilisation between funds and how is it taxed?

    It is an operation whereby an individual transfers, in whole or in part, the investment made in one investment fund to another fund.

    With this operation you make a total or partial withdrawal of the shares you have in an investment fund to place the amount withdrawn in shares of another fund. In this way, the reimbursed amount is transferred directly from the source fund to the target fund, together with the fiscal information.

    For you, as an investor, the movements do not affect your personal income tax as there is a deferral regime under which, when the amount obtained in the reimbursement or transmission of shares in an investment fund is allocated to the acquisition or subscription of other shares in investment funds, they will not be computed as a capital gain or loss, and the new shares subscribed to will maintain the value and the date of acquisition of the transferred or reimbursed shares.

    The deferral system will not apply the amount derived from the reimbursement or transmission of the holdings in the investment fund is placed at the taxpayer's disposal by any means or, as the case may be , the subscription or acquisition is addressed to holdings in quoted investment funds, nor when it is addressed to shares in listed variable-capital investment firms, or in the case of unit holders of banking assets funds.

    You must take into account that a movement of investment funds entails a reimbursement and a subscription. Therefore you will have to pay the subscription or reimbursement fees if this is provided for in the fund brochures.

  • How to block my card in the event of loss or theft?

    If need to block a card due to loss or theft, we have a specific telephone number at your disposal: 91 602 46 80.

    You can also go to your nearest branch.

  • What is a Cap?

    A Cap is a product that covers possible interest rate rises. Through this product the customer is assured a maximum interest rate in exchange for the payment of a single premium at the start of the operation.

  • What is a bill of exchange and who are the acting parties?

    Commercial drafts are mercantile documents (bills of exchange, promissory notes, cheques and bills) that formalise the right to be paid (client) or the obligation to pay (supplier) within a period of time established by the parties. The parties intervening in a commercial draft are:

    • The Drawer: the person who issues the bill of exchange.
    • The Drawee: the person who will pay the bill of exchange.
    • The Taker or Holder: person who has to make the payment.
    • The endorsers and the endorsees: when the taker gives the order to pay another person, they should indicate this on the back of the bill (endorsement); the taker then becomes endorser and the person who cedes their right to receive payment becomes the endorsee.
    • The Guarantor: guarantees payment of the bill and if not the guarantor does so.
  • What is a Forex insurance?

    Forex insurance, on the other hand, is taken out to apply to operations with a maturity date greater than two market business days. It is a very flexible product as it allows advances (to be used before the contracted maturity date) and extensions (extension of the contracted maturity).

  • What are the periods of international financing?

    There is predefined time horizon and therefore international financing can cover the short, medium- and long-term.

  • Does Bankia have an international representation office?

    Bankia has a branch of depiction in Shanghái, China.

  • What is the factoring service?

    It is an integral service of management and financing of accounts receivable: Payment management and commercial loan advances that the company holds against third parties (debtors/drawees) and have previously ceded to Bankia.

    Aimed at companies that meet the following criteria: they work recurrently with your clients, invoice companies of recognised solvency and offer extended payment terms.

  • What are international guarantees?

    The main international guarantees are those of tender, early payment, performance, guarantee and retention in the field of "technical" guarantees and payment guarantees and financial guarantees in the "financial" field.

  • What are the different types of documentary letters of credit?

    Documentary letters of credit have two fundamental types:

    • Documentary letters of import credit used as a means of payment for purchases made abroad.
    • Documentary letters of export credit to charge for sales made abroad.
  • What are the main products marketed in relation to the exchange rate?

    With a spot rate or Forex insurance operation, the client acquires the obligation to buy or sell a currency to the bank at a specific price and on a particular date established at the time of contracting.

  • What are the benefits of the companies card?

    • Registration fee.
    • Accident insurance.
    • Employee disloyalty insurance.
    • Discount at associated Galp service stations all over Spain.
    • Discounts with Hertz.
    • Connection Service (free IT and legal assistance).
  • What is an IRS or fixed rate?

    Used as interest rate risk cover and allows the exchange of two interest rates between the customer and the bank, in such a way that the bank will pay the customer the variable rate and the customer will pay the bank the fixed rate.

  • What are the different types of factoring?

    The two most common types of factoring are:

    • Standard: The most common type. The risk of debtor insolvency is assumed by Bankia from the granting of the loans until their maturity or, where applicable, that of the negotiated extensions (maximum 30 days).
    • With recourse: Bankia does not assume the insolvency risk of the debtor.
  • What is a spot rate?

    A spot rate transaction is made to apply to operations that are settled within two market business days, exceptionally and only in some currencies, is it possible to contract 0 value operations for one market business day.