What is a digital signature and how can I obtain one?
A digital signature is a numerical password of between five and eight characters that you will obtain when you sign up for the service. This key is necessary to carry out certain operations in the digital service channels, such as anyone who require mobilisations of funds (transfers, internal transfers, tax payment,…), contracting of products, modification of conditions, etc.
If at the time of carrying out an operation of this kind you do not have your digital signature or it is blocked, you will be able to create a new one from Bankia Online or from the App Mobile phone. You can also unblock your digital signature password at any ATM of Bankia by inserting one of your operational cards.
And if you prefer, you can also visit a Bankia branch where they will be able to give it to you.
How can I operate online?
If you are already a Bankia customer, you can register via the “Sign in” button that you will find in the top right-hand of the web portal, clicking on the link “Request passwords”.
If you are not yet a Bankia customer, you can register on our website by clicking on the button “Register as a customer” button located in the website header. Or if you prefer, you can visit any of our branches.
How can I pay a tax?
Bankia has agreements established with large number of utility and financial companies, Town Councils, etc. therefore allowing you to comfortably pay your bills and taxes through our digital channels.
To pay the bills or tax contributions can do it so much, from our App Bankia's Mobile phone as from our OnlineBankia, in which also will be able to consult our Search engine of Issuers.
How can I contact Bankia?
In the website header you have a "Customer service”, where you will find our contact telephone numbers and all the information on our customer service channels.
If you prefer, you can visit any of our Bankia branches in person. Find your nearest branch with the branch search engine in the web portal header.
How can I find the address of the nearest Bankia ATMs?
On the website header you have a direct link to the Branch and ATM search engine where you will find the addresses of all our ATMs and branches.
If you access the Bankia app from any mobile device you will be able to find the nearest ATMs to your current location.
What is the IBAN code?
An International Bank Account Number (or IBAN) is a series of alphanumeric characters that uniquely identify an account held at a bank anywhere in the world. For all foreign transactions, you must use the Bankia IBAN and BIC (Bank Identifier Code) (CAHMESMMXXX). The aim of these two standards is to facilitate the automatic processing of cross-border payments.
What are the main fees charged by Bankia?
At Bankia, we have removed fees for all our customers. Account administration and maintenance fees, fees for ordinary debit cards, fees for transfers with no limit and via any service channel… and, of course, we do not charge for paying in national cheques.
You can consult the rest of the information and conditions of the programme JUST FOR BEING YOU. Additionally, you have all the information on Tariffs and Fees available in our footnote.
How can I find out the SWIFT (BIC) code of an account?
The BIC (Bank Identifier Code), also known as the SWIFT code, is a series of eight or eleven alphanumeric characters that identify a financial institution or a branch of a financial institution. For all foreign transactions, you must use the Bankia IBAN and BIC (Bank Identifier Code) (CAHMESMMXXX). The aim of these two standards is to facilitate the automatic processing of cross-border payments.
What is the renting?
Is a long-term rent in which all are included the necessary services so that the vehicle is always in mint condition.
What you can include within the contract of renting?
The services included depend on the type of product, being pre-set and without possibility of changes for the Campaigns and being contractible according to the customer needs in the case of Customised Renting.
What services include the campaigns?
The rent of the vehicle.
Preventive maintenance and corrective.
Comprehensive insurance without fixed at a premium franchise.
Unlimited substitution of tyres including punctures and bursts.
Vehicle of substitution until 15 days for every immobilisation in the repairs of Sheet and paintings.
Breakdown service from the km 0, 24 hours a day, 365 days a year.
Available customer services 24 a day 365 days a year hours.
Management of fines in official channel.
The expenses of registration and delivery.
The taxes inherent to the registration and tenancy of the vehicle.
This product includes the services standard of the market, more the more complete coverages that they do of Bankia Renting a top-quality differential product.
Do I need to have taken the MiFID test for foreign exchange insurance or derivative products?
Both FOREX insurance policies and those derived from the exchange rate are classified as complex products according to MiFID regulations, which is why it is essential to have carried out the MiFID tasks before contracting them.
Which are the main advantages of the renting for an individual?
- Integrates in a single payment services that they should contract for separate.
- It allows using a vehicle without anticipating no amount.
- Saving of time in the total management of the vehicle made by the company of renting.
- Assistance to a great control and planning of expenses.
- It allows having new vehicles periodically, which consequently the image is improved and more efficient vehicles is had and insurance.
- Deletes the loss of value in the sale of the used vehicle.
- Any authorised person by the holder of the contract can use the vehicle.
What is a spot rate?
A spot rate transaction is made to apply to operations that are settled within two market business days, exceptionally and only in some currencies, is it possible to contract 0 value operations for one market business day.
What are the different types of factoring?
The two most common types of factoring are:
- Standard: The most common type. The risk of debtor insolvency is assumed by Bankia from the granting of the loans until their maturity or, where applicable, that of the negotiated extensions (maximum 30 days).
- With recourse: Bankia does not assume the insolvency risk of the debtor.
What is an IRS or fixed rate?
Used as interest rate risk cover and allows the exchange of two interest rates between the customer and the bank, in such a way that the bank will pay the customer the variable rate and the customer will pay the bank the fixed rate.
What are the benefits of the companies card?
- Registration fee.
- Accident insurance.
- Employee disloyalty insurance.
- Discount at associated Galp service stations all over Spain.
- Discounts with Hertz.
- Connection Service (free IT and legal assistance).
What are the main products marketed in relation to the exchange rate?
With a spot rate or Forex insurance operation, the client acquires the obligation to buy or sell a currency to the bank at a specific price and on a particular date established at the time of contracting.
What are the different types of documentary letters of credit?
The documentary letters of credit have two fundamental types:
- Documentary letters of import credit used as a means of payment for purchases made abroad.
- Documentary letters of export credit to charge for sales made abroad.
What are international guarantees?
The main international guarantees are those of tender, early payment, performance, guarantee and retention in the field of "technical" guarantees and payment guarantees and financial guarantees in the "financial" field.
What is the factoring service?
It is an integral service of management and financing of accounts receivable: Payment management and commercial loan advances that the company holds against third parties (debtors/drawees) and have previously ceded to Bankia.
Aimed at companies that meet the following criteria: they work recurrently with your clients, invoice companies of recognised solvency and offer extended payment terms.
Does Bankia have an international representation office?
Bankia has a branch of representation in Shanghái, China.
What are the periods of international financing?
There is predefined time horizon and therefore international financing can cover the short, medium- and long-term.
What is a Forex insurance?
Forex insurance, on the other hand, is taken out to apply to operations with a maturity date greater than two market business days. It is a very flexible product as it allows advances (to be used before the contracted maturity date) and extensions (extension of the contracted maturity).
What is a bill of exchange and who are the acting parties?
Commercial drafts are mercantile documents (bills of exchange, promissory notes, cheques and bills) that formalise the right to be paid (client) or the obligation to pay (supplier) within a period of time established by the parties. The parties intervening in a commercial draft are:
- The Drawer: the person who issues the bill of exchange.
- The Drawee: the person who will pay the bill of exchange.
- The Taker or Holder: person who has to make the payment.
- The endorsers and the endorsees: when the taker gives the order to pay another person, they should indicate this on the back of the bill (endorsement); the taker then becomes endorser and the person who cedes their right to receive payment becomes the endorsee.
- The Guarantor: guarantees payment of the bill and if not the guarantor does so.
What is a Cap?
A Cap is a product that covers possible interest rate rises. Through this product the customer is assured a maximum interest rate in exchange for the payment of a single premium at the start of the operation.
How to block my card in the event of loss or theft?
If need to block a card due to loss or theft, we have a specific telephone number at your disposal: 91 602 46 80.
You can also go to your nearest branch.
What is a mobilisation between funds and how is it taxed?
It is an operation whereby an individual transfers, in whole or in part, the investment made in one investment fund to another fund.
With this operation you make a total or partial withdrawal of the shares you have in an investment fund to place the amount withdrawn in shares of another fund. In this way, the reimbursed amount is transferred directly from the source fund to the target fund, together with the fiscal information.
For you, as an investor, the movements do not affect your personal income tax as there is a deferral regime under which, when the amount obtained in the reimbursement or transmission of shares in an investment fund is allocated to the acquisition or subscription of other shares in investment funds, they will not be computed as a capital gain or loss, and the new shares subscribed to will maintain the value and the date of acquisition of the transferred or reimbursed shares.
The deferral system will not apply the amount derived from the reimbursement or transmission of the holdings in the investment fund is placed at the taxpayer's disposal by any means or, as the case may be , the subscription or acquisition is addressed to holdings in quoted investment funds, nor when it is addressed to shares in listed variable-capital investment firms, or in the case of unit holders of banking assets funds.
You must take into account that a movement of investment funds entails a reimbursement and a subscription. Therefore you will have to pay the subscription or reimbursement fees if this is provided for in the fund brochures.
What is an interest rate derivative?
It is a contract through which two parties agree, for a period of time, an exchange of obligations and/or payment rights, calculated on the same face value.
What is a guarantee?
A commitment signed by an individual or company, normally in a credit document, by which they agree to meet the repayment commitments of another person if that person fails to meet them.
What interest is paid on a guarantee?
No interest is paid on a Guarantee, but rather risk fees and issuing expenses, if it is issued via SWIFT.
The standard in terms of the risk fee charging methodology is for quarterly settlements paid in advance.
What is a structured bond?
A structured bond has its return linked to the evolution of certain underlying factors. These can be market indexes, share baskets, interest rates, inflation, currencies, etc.
There is a multitude of different structures and they vary according to the conditions that have to be met to reach different levels of return or to total or partially amortise the product early.
The guarantee of a total or partial return of the principal and of the payment of possible interest earned on a structured bond corresponds to the issuer of the bond and, where applicable, to its guarantor, regardless of the institution through which it was acquired.
What is leasing?
Leasing is a financial rental contract with a compulsory purchase option, to be exercised on the decision of the leaseholder, that is used to provide an asset for use by companies or individuals.
How can I request a POS terminal?
In any Bankia branch or through our website, filling in the POS registration form.
How can cancel an internal transfer or a transfer?
You can cancel a transfer order or a transfer from Bankia Online.
Who can request an ICO loan?
Business, self-employed workers, public and non-profit organisations companies who make productive investments in Spain, regardless of the location of their registered office or fiscal headquarters or whether the majority of their share capital is Spanish or foreign.
Maximum amount per customer per year: Up to 100% of the investment project (+ VAT) or up to 100% of liquidity needs, with a maximum per holder per year of 12.5 million euros, in one or several operations.
What does international financing consist of?
The objective of international financing is to provide financial services to businesses for their needs deriving from imports and exports.
What is the duration of a guarantee?
A guarantee can have effective or nominal maturity, or it can be indefinite.
In the event of having nominal maturity, it is required that the same one is returned for the cancellation of the guarantee, whereas the effective maturity, arrival the maturity date, the guarantee is considered cancelled to all intents and purposes.
What is a structured deposit?
A structured deposit has its return linked to the evolution of certain underlying factors. These can be market indexes, share baskets, interest rates, inflation, currencies, etc.
There is a multitude of different structures and they vary mainly according to the conditions that have to be met to reach different levels of return.
Structured deposits have the same guarantee of the return of the principal as a traditional deposit.
Do I have to have some additional product contracted for a foreign exchange insurance?
To contract a Forex insurance you must have previously set up a Comex or Derivatives facility.
Likewise, to contract any exchange rate derivative you must have a Derivatives Facility and a signed CMOF (FAFT - Framework Agreement for Financial Contracts) contract.
Who can benefit and what investments can be financed with the EIB Loan Facilities?
- Beneficiaries: SMEs and the self-employed according to the definition of the European Commission Recommendation 2003/361/EC, i.e. autonomous SMEs with fewer than 250 employees and turnover of 50 million euros or a financial statement of 43 million euros or less. Beneficiaries must be incorporated and operating in Spain.
- Financeable projects: investment projects and working capital needs that must be materialised in Spain.
- Maximum amount of financing: 12.5 million euros for SMEs.
What are exchange rate derivatives? Does Bankia markets these products?
Exchange rate derivatives are hedging products that are an alternative to exchange insurance.
They allow our customers to access the best conditions to cover their exchange rate risks.
By combining options and activating/deactivating barriers, we can build custom-made coverages to meet our customers' needs.
Which are the main Bankia derivatives?
The main interest rate derivatives marketed by Bankia are Caps and IRS or Swaps.
What is a VIRTUAL POS terminal?
The virtual POS terminal is the payment system that Bankia places at your disposal so that your customers can pay you by card in your online business.
Does Bankia have a department that can help me if I need some type of financial or legal advice?
We place at your disposal our network of branches and business centres where you will be able to obtain the advice you need.
What is the difference between a pre-guarantee and a guarantee?
The essential difference between a guarantee and pre-guarantee comes from the definition of pre-guarantees, which is a commitment to issue a guarantee in the future.
Does Bankia have a software solution to help me make payments from my company to other companies?
From Bankia Online Business can register your charges and payments. In addition, you have the Bankia File Generator, an application that allows you to generate your charges and payments files.
Can I carry out operations for my business from the Bankia app?
Yes, you can carry out your business operations from the Bankia app, through the Business access. For this you must have contracted in Bankia Online Business.
Can I contract the service in order to be able to process different types of files (for example, Sepa Debit Entries and Financed Sepa Debit Entries)?
Yes, can contract in your branch or company' centre the services that need manage for, subsequently, process files via Bankia Online Business.
What are structured products?
Structured products as an investment alternative are characterised by having their return linked to the evolution of certain underlying factors.
These can be market indexes, share baskets, interest rates, inflation, currencies, etc.
There is a multitude of different structures that depend mainly on the conditions that need to be fulfilled to reach the different levels of return of the product.
What does structured financing consisted of?
It is a financial method for achieving financing, often long-term and with initial grace periods, for an exceptional investment and/or of great magnitude and/or certain complexity, and when the investment constitutes an independent productive unit, using as a repayment source the future cash flow generated by the investment.
Typically in a structured financing banks do not have recourse (or just partial recourse) to the company interested in carrying out the investment. Examples of structured financing are:
- The financing of a project, e.g. a wind farm where the financing is repaid from the cash flows generated by sale of the electricity produced.
- Financing for the acquisition of a company, e.g. by a private equity fund where the financing is repaid from the cash flows generated by the acquired company.
- And the financing of an asset, e.g. of an aircraft in which the loan is repaid from the cash flow generated by the commercial operation of the aircraft under a financial or operative leasing. They are normally assets with a (liquid) market value, so that the banks have the sale of the asset as a second source of repayment.
What is a syndicated loan?
A loan granted to large and medium-sized companies by two or more financial institutions with the same terms between them and under a single financing contract.
In this way, it is possible to finance operations while sharing the risk between several financial institutions.
How can I request an import documentary letter of credit?
You can apply for a documentary letter of credit with your Bankia manager, who will pass on your request to the bank's foreign trade experts.
How can I contract the Business card?
At your branch or through your commercial manager.
The contract will register the company (legal entity), whereas the cards will be given to persons.
What are the principal company pension provisions available in Bankia?
At Bankia we have employment pension plans.
An employment pension plan is a long-term saving-prevision system promoted by an SME or a company for its employees. In order to be a participant in an employment pension plan proposed by a promoter, the essential requirement is the existence of a working relationship with that promoter.
What fees are charged by the card companies?
Signing up for the card is free.
The maintenance fee is rebated starting from the fourth beneficiary card and successively. In addition, for each individual card on which 5,000 euros is spent on credit in the twelve months prior to the fee due date, said fee will be waived.
What are the tax advantages of employment pension plans?
Employment pension plans enjoy favourable taxation:
- For the company: the contributions made by the company are deductible from corporation tax, although it is essential that those contributions are attributed fiscally to the worker.
- For shareholders: the contributions of the promoter increase the contribution basis to the Social Security Institute. The contributions received from the promoter have a neutral effect on the Personal Income Tax base (the contributions are attributed fiscally as earned income but in turn reduce Personal Income Tax base by the same amount). On the other hand, the contributions made by the participant reduce Personal Income Tax. The total contributions cannot exceed 8,000 euros. The tax allowance will be the lesser of the following two amounts: the contributed amount (with a limit of 8,000 euros) or 30% of net yields of the work and economic activities.
- The contributions that they can not be object of reduction for exceeding the relative limit of 30% will be able to be reduced in the 5 following financial years.
How does SEPA affect me?
Sepa lets you manage your payment operations and transfers between IBAN numbers with the same conditions, formats, and time periods throughout the European Economic Area.
What is the net asset value?
The net asset value is the price of each share at one moment. It is calculated by dividing the equity of the fund between the number of shares in circulation at that particular moment.
In general, the managing company calculates the net asset value daily and has the obligation of announcing it via its website and the stock exchange bulletins.
There are certain funds that, due to their nature or the characteristics of the assets they invest in, can calculate the net asset value more frequently.
Which are the main advantages of the renting for a company?
- Integrates in a single payment services that they should contract for separate.
- It allows using a vehicle without anticipating no amount.
- Is achieved access special purchase conditions which involves a smaller monthly fee of the rent.
- Assistance to a great control and planning of treasury.
- Is a deductible expenditure, being able to be it until its entirety, according to the percentage of use affection to the occupation for freelance professionals and companies.
- The VAT/IGIC is compensable in the same applied percentage as a deductible expenditure.
- It allows having new vehicles periodically, which consequently the image of the company is improved and more efficient vehicles is had and insurance.
- Increases the time at the disposal of the company as a productive good.
- Deletes the loss of value in the sale of the used vehicle, as well as other incidental expense risks.
- Simplifies the management and control.
- Any authorised person by the holder of the contract can use the vehicle.
What is the Quality guarantee Bankia?
In certain models in which this special condition is outstanding in the offer, the client-if it is not satisfied - will be able to return the vehicle without penalty one. To come from this way will not have elapsed credit the term of a month from the date of made available communicated by Alphabet, the vehicle has not suffered no external nor internal damage (unless the damage was owed a defect from manufacture) and carried out are not had with him more than 1,000 kilometres. This guarantee is of an only use by client.
I can modify characteristics of the vehicle and/or of the price in the campaigns?
In the campaigns there is no negotiation of prices nor of characteristics of the vehicle, only you will be able to choose the term and the mileage and in some colour cases, although in Customised Renting contractings you will be able to shape the car to its taste, with the optional, colour and accessories that the client wishes.
What type of vehicles you can contract?
All the vehicles that you can drive with the B1, standard family cars and light commercial vehicles driving licence until 3,500 Kg of Weight Limit.
Which is the duration and the Mileage that you can contract?
The term more frequent is 48 months, although you can contract between the 24 and the 60 months and from 10,000 km/year at 200,000 km in the total of the contract. In the case of the campaigns, will be selected between certain terms and Mileages prearranged.
The term of the contract is mandatory?
Yes, the contracted term is which predominates to give validity to the contract, since the fact of arriving at the contracted total mileage before the completion of the term, does not involve the completion of the contract. In the event of wanting in advance cancel the contract, this establishes a penalty of 50% of the outstanding installments.
You can expand or reduce the contracted mileage or term?
Yes, a would be done recalculo for the sake of variety conditions of term and/or mileage and therefore the fees would vary as a result.
You can extend the contract?
Yes, provided that this does not exceed out of the 60 months or 200,000 kilometres total for contract from its start date.
What happens if I want cancel before complying with the contracted term?
In the event of wanting in advance cancel the contract, the contract establishes a penalty of 50% of the outstanding installments.
What happens if it comes over or it does not arrive at the contracted km?
So much if is produced excess as a defect in the kilometres carried out with regard to the negotiated, in the contract appears the receivable amount or to pay as appropriate.
The fact of exceeding the contracted total mileage, does not involve the completion of the contract, being the term of contracting, the indicator of reference for the validity of the contract.
How the excess is settled/defect of mileage of an early cancellation, volunteer or accidental?
A streamlining will be done of the prorated mileage to the date of completion.
Whose is the one owned by the vehicle?
The vehicle is owned by the company of Renting, that yields the use and it enjoys to the client, for the contracted time, in exchange for a monthly fee.
Where the vehicle is delivered?
The vehicle will be delivered in an Official Concessionaire of the chosen brand. With general character will be the closest one to your address.
Where are done the maintenances?
Alphabet has a streamlined network of workshops to ensure a service with the maximum quality that it gives coverage across the Whole of Spain. When need carry out a maintenance for the vehicle, contacts with us and you will manage the previous appointment with our preferred workshop for your maximum comfort.
What type of insurance is included with the contract of Renting?
For the Campaigns the surely is included is a comprehensive insurance without fixed at a premium franchise, that is, without review nor for CPI, nor for accident rate. Is a type of surely has a level of great coverages to the usual one of the market and that therefore it would have a high contracting amount when trying match it with a particular insurance.
In addition, only in the cases of Customised Renting, there are other types of insurance, as they can be the open insurance of reviewable premium (surely varies annually because of CPI and accident rate) and the comprehensive insurance with franchise of premium reviewable. These types of insurance are contractible to choice of the client.
Who can drive the vehicle?
Any person that has in force suitable driving licence for circular in Spain, regardless of the driving licence age or longevity.
Whom covers the insurance of the Renting?
Covers to the driver and to the occupants with level of coverages higher than the standard of the market of individuals.
I can go to the foreigner with the vehicle?
Yes, you can travel to the foreigner as long as it requests authorisation to Alphabet.
Is necessary to be Bankia's client in order to be able to contract a renting?
Yes, is necessary to be client and pay directly the payment of the fees in an account of Bankia
What have do before any incidence that suffers the vehicle?
Before any situation, are always available, 24 a day 365 days a year hours, in the 900 Bankia - 900 226 542.
¿Puedo realizar una aportación inicial, que me permita reducir las siguientes cuotas? I can carry out an initial contribution, that I afford reduce following fees?
Yes, you would be able to carry out an initial contribution that would allow reducing monthly fees of the contract. In the case of the campaigns will depend on the same.
I can contract a vehicle in the Canary Islands, Ceuta or Melilla?
Yes, although in Canary Islands as in the Autonomous Cities, can give the case of that the contracted vehicle is not exactly the same one that in peninsula and economic and tax conditions would be able to do vary the monthly fee established in peninsula.
How are Managed the fines?
After receiving the fine, you have communicate it to Alphabet via the telephone of attention 24 hours and there will receive the precise instructions to do which is considered in each case.
What is the DEV?
The Electronic Address Vial, is one BBDD in which all companies of Renting have the legal obligation of updating with the name of the vehicle's lessor (just as is identified to the owner, exists the obligation of identifying to the leaseholder in the event of sanction).
Has binding force for legal persons and volunteer for individuals from, on 2 October 2016.
Will inform Bankia Renting on when owes a client carry out the maintenances?
No. The accountability of knowing and happening the maintenances with the frequency established by the manufacturer of the vehicle is of the client, although before any doubt will be able to consult us always via the 900 Bankia – 900 226 542.
Some extra amount will charge me to him if my car has a breakdown or damage that it exceeds of a maximum amount?
Not, all the damages that it can suffer the car of accidental way, are included in the fee of Renting, so much accidents as those coming from those coming from mechanical breakdowns.
What happens if the vehicle is declared total loss because of total loss or theft?
The contract would be cancelled, dated the catastrophe with no cost for the leaseholder, the part corresponding to the mileage would only be settled for its charge or deposit.
They are included the expenses of the ITV?
What have do to obtain me distinctive of Living in a city that has regulated parking lot areas?
Once deliver you the vehicle, you will have get in touch with Alphabet via the 900 Bankia – 900,226,542, where you will provide the information and certificate necessary to its management before the corresponding City Council.
How a change of tyres is determined when they are unlimited?
Are determined for the natural wastage of the tyre, thus you will be able to change the tyres so many times as it is necessary provided that the depth of the band of rodadura of the tyre is lower than the 2mm, being 1.6mm the minimum legal for circular.
You can install an accessory a vehicle from Renting, for example a tow luggage rack or ball?
Yes, previous authorisation and communication to Alphabet. The vehicle is had return in the state in which was delivered.
You can do Renting of vehicles that need specific transformation?
Yes, for this it will be necessary that you attach us the proforma of the transformation that you want carry out, such as a transformation to isotermo.
Is included the maintenance of the accessories included in the Renting?
Not, for example, if a vehicle isotermo adds a machine of refrigeration this yes would be insured in the event of accident but you would not be cover for the maintenance contract.
You can label the vehicle?
Yes, can request us that the lettering is included in the contract, or you can label moves away. The vehicle is had return as was delivered.
You can acquire the vehicle when finishing the contract?
In the contracts of renting there is no call option, although you can request the market value of market to the completion of the contract and acquire the car in the event of being interested.
The client can choose the concessionaire to acquire the vehicle or it chooses Alphabet?
At first not, will be Alphabet that which chooses the granting between the streamlined concessionaires.