Go > Export
Discovers now everything on Go > Export (PDF, 7.9 MB) and its advantages.
Bankia you offers Go > Export, one initiative for your international business complete and customised to do grow your company.
The internationalisation, expert as the process of opening to new markets, is different for every company and answers to its needs. You can say that there is not a process common standard, although if there is the same pattern when it comes to the difficulties to those which face.
In Bankia know that the privacy and protection of its personal information is it more significant, for that reason, high security standards are used in its applications and systems, and advanced protective measures are implemented in order to looking after the confidentiality and entirety of the information.
The objective of the Political present is announce the way in which obtain, discuss, store and protect the personal details that the clients or users give directly or via a third party, good when provide its details in forms or tools website owned by Bankia, or through the navigation via the spaces or tools Bankia's website (Cookies). For example, (i) when the user is registered for the use of services, web applications, contracting of products or services, news newsletter reception, share in programmes or events or official Social Environments use of Bankia; or (ii) when a user voluntarily provides Bankia their contact details as a means of contact for dealing with enquiries sent to customer services or social media platforms, in accordance with the current regulations regarding data protection, as well as their consent where necessary, all of which will be referred to hereinafter as “Bankia's communication channels”.
This Policy shall only apply to personal data obtained through Bankia's own websites and web tools, and shall not apply to information collected by third parties through other channels or in any contracts which users enter into with Bankia, even if they are linked or related to “Bankia's communication channels”. In the case of the contracting of products or services of Bankia, the personal data processing will be made in accordance with the corresponding document that the client subscribes.
The User declares that the information and the details that provides are accurate and veracious.
· Bankia, S.A.
· CIF: A14010342.
· Registered office: C/Pintor Sorolla 8, 46002 Valencia.
· Telephone: 91 602 46 80.
· Contact of the Delegate of Data protection: firstname.lastname@example.org.
Aims and legitimation of the processing
Data provided by users is collected via “Bankia's communication channels”, and/or any data collection forms that are included in these channels, to be used for the purposes indicated in each form by obtaining users' consent.
At the moment of data collection the voluntary or compulsory nature of the data being collected will be indicated. The refusal to give qualified as compulsory details will suppose the not provision or the impossibility of accessing the service for those which were requested. Similarly, data may be provided voluntarily in order to allow the services on offer to be provided in the best possible way.
It may be necessary to process users' personal data to maintain, fulfil and control the relationship established between the user and Bankia, as well as for Bankia to meet its legal obligations. In all other cases, and provided it is appropriate and necessary, Bankia will ask users for their consent to process their personal data.
Any personal data that is provided by users (including the image contained in their identification document, their mobile phone number and email address), as well as any data to which Bankia has access as a result of users browsing on its websites, acquiring any product or service, or carrying out any transaction or other procedure, will be processed by Bankia for various purposes, including:
1. attend, manage and reply the enquiries, questions and applications made by the users via the service channels of attention or communication enabled by Bankia (Legitimate basis for the data processing: consent of the user).
2. maintain, fulfill and control the contractual relationship and pre-contractual between the users and Bankia (Legitimate basis for the data processing: Execution of a contract).
3. improve the pages or tools website owned by Bankia, as well as its products and services, with such of offering a finest quality and service to the user, develop new products/services or improve the internal processes of the company (Legitimate basis for the data processing: Consent of the user (cookies) and Legitimate interest).
4. send commercial communications on products and services, own or third-party (Legitimate basis for the data processing: Consent of the user).
5. carry out studies with statistical ends that they can be of interest for Bankia or third parties (Legitimate basis for the data processing: Legitimate interest).
6. comply with the legal obligations of Bankia (Legitimate basis for the data processing: Fulfillment of a legal obligation).
If users of “Bankia's communication channels” are required to provide their email address to access some of the services on offer at any given time, they will be able to state that they do not wish to receive any communications of any kind from Bankia, provided that they are not strictly related to the purpose for which the service was requested. Bankia will offer users who have been included in any mailing list within “Bankia's communication channels” the suitable means to remove themselves from those lists in an easily accessible manner.
Disclosure of data
Bankia will not yield details to third parties except for (i) for the fulfillment of a legal obligation, (ii) is necessary to the service provision or the execution of its application, in which case it will be previously learnt more about this cession, or (iii) the user has provided its prior consent and informed, so much of the identity or category of the third parties assignees as of the classification of object details of the cession, through the phone dialing of a box in own forms or tools website in which its details are collected.
If the user is asked for their consent for their personal data to be provided to companies of the Bankia Group for marketing purposes, they will be offered the possibility to either grant or not grant their consent, by marking the corresponding box. The updated list of companies of the Bankia Group and those that collaborate with it, to which data can be provided for marketing purposes, can be viewed in the following link (PDF, 198 KB).
Just in the cases in which is necessary you will be able to carry out international transfers of details to countries or international organisations third parties, on those which exists or not a decision of adaptation of the European Commission with respect to the same. In these cases, will be established the proper procedures to guarantee the opportune measures that they have adopt. The international transfers to countries that they can not guarantee a suitable level of protection, will have exceptional character and will be made provided that they are essential for the suitable development of the contractual relationship.
The details will be kept by the time necessary to the aim for that which went collected and will be specified in specific each case (form or tool website) the corresponding term.
With general character the personal details (included, where applicable, the voice) in agreement were kept with following criteria: (i) the enquiries or request for information will be upheld until 5 years; (ii) applications of operations that finally do not run away with to end will be upheld during the limit of six months, unless a superior term is negotiated, (iii) completed the contractual relationship or provision of services, the personal details were blocked during the legal limitation periods that, with general character, will be 10 years for standard of money laundering and financing prevention of the terrorism and until 21 years for application of the Civil Code and the mortgage legislation and, (iv) application of suppression furthermore, in the suppositions in which proceeds.
Once pass the terms legamente planned, will be proceeded to its details' destruction.
Exercising of rights
At any time, the user may:
1. Access to its personal details that Bankia has he (access right).
2. Modify its personal details that they are inaccurate or incorrect (right of rectification).
3. Cancel its personal details when, among others reasons the details are no longer necessary (right of suppression).
4. Request the limitation to Bankia's use of its personal details by Bankia, in which case will only be kept for the financial year of claims (right of limitation).
5. Object to that its personal details are used for ends different than the relationship with the user (right of opposition).
6. Obtain their personal data in a computer file for its use or to provide it to him to a third party (right of portability).
The above rights of access, correction, deletion, limitation, objection and portability can be exercised directly by the holder of the data or through a legal representative or volunteer, by sending a written communication, with proof of their identity, to email@example.com or to the section of mails no. 61076, Madrid 28080.
Bankia does not carry out automated individual decisions that it produces legal effects in the user or it affects him significantly of similar way, unless it has the consent of the user in other words necessary to the service provision. In any case, the user will have right to obtain human intervention by Bankia in the process, to express its point of view and, where applicable, to contest the decision.
Users are informed that Bankia may obtain their consent, through data collection forms, to send them marketing communications.
Of giving its consent, Bankia will be able to get in touch with the user by regular mail, email, SMS, or any other electronic media equivalent, to send him commercial communications on its products and/or services or; where applicable, to send him commercial communications on products and/or identified third-party services, or belonging to the sectors that are indicated, in the corresponding box and that it will be able to consult in an updated way in the next link (PDF, 198 KB).
In any case, the user is not obliged to receive this marketing material. If, at any given time, the User no longer wishes to continue receiving communications of this nature, they may revoke their consent by sending a written communication, with proof of their identity, either to the email address firstname.lastname@example.org, to the Section of Correos no. 61,076, 28080 Madrid, or using the link set up for this purpose in the electronic commercial communications that receives..
“Bankia's communication channels” they can contain links to other websites. Users should bear in mind that Bankia is not responsible for the privacy and processing of data provided through other websites or channels. This document applies exclusively to information that is collected through “Bankia's communication channels”. We recommend him that it reads the political data processing of other websites with which link from our “Bankia's communication channels” or that it visits of any other way.
Users have the opportunity to sign up on Bankia's pages or groups on various social networks. In these cases, users must take into account that, unless Bankia requests their data from them directly (for example, to respond to enquiries in a private environment), their data will belong to the corresponding social network. Therefore, users are recommended to carefully read the terms and conditions of use and the privacy policies of the corresponding social network, as well as to ensure that they set their preferences in relation to data processing.
Protecting our client's data is one of Bankia's top priorities. In order to achieve this, Bankia uses high security standards in its applications and systems, and the most advanced protective measures are implemented in order to guarantee the confidentiality and integrity of the information. Bankia maintain the highest levels of security required by Law to protect users' personal data against accidental loss and unauthorised access, processing or disclosures, in light of the state of technology, the nature of the information stored and the risks the information is exposed to.
Take a closer look at the security measures with which the Company protects its information and that him will help to improve its enquiries' protection and operations in the Bank and in Internet.
Any personal data that Bankia obtains via “Bankia's communication channels” or through the various communications it maintains with the user will be processed with absolute confidentiality. Bankia undertakes to keep such data secret and guarantees that it will fulfil its duty to adopt all the necessary actions in storing them, in order to protect them against any alteration, loss, authorised processing or access, in accordance with the applicable law at any given time.
So that the information provided is always updated and it does not contain errors, the user should communicate, shortly, the modifications and rectifications of its personal data that they leave producing.
Videovigilance and access to Bankia's buildings
Bankia, for its banking organisation condition, is obliged to introduce chambers, teams or systems of images capture and record, with skills to obtain the images of authors potentials of possible criminal offences against the people and against the property, missions in the establishments and in the branches, that they allow the subsequent identification of those, and that they should work in a permanent way (Legitimate basis for the data processing: Fulfillment of a legal obligation – Ley 5/2014, of 4 April, of Private Security).
Bankia will carry out the processing of images via chamber or camcorder systems with the aim of preserving the security of people and goods, as well as of its facilities. Similarly, will be able to attract images of the public highway in that it results strictly essential and only for the mentioned aim.
Security Forces and Bodies of the State will have access to systems installed by the companies of private security that they allow the checkout of the real-time informations when it is necessary to the prevention of an actual danger for the public safety or for the repression of penal offences.
Additionally, and to access certain buildings, Bankia, S.A. it will request him identifying details to control the above-mentioned access, being necessary to be able to access the same one, because of security and on the basis of a legitimate interest of the company (Legitimate basis for the data processing: Fulfillment of a legal obligation and legitimate interest of the company).
The details and images will be suppressed within a month from its acquisition or capture in accordance with that established in the aforementioned standard, except for when they had be upheld to prove the fee of acts that they make an attempt against the entirety of people, goods or facilities.
The visitors can exercise its access rights, rectification, suppression, opposition, portability and limitation of appropriate processing, directing its written application, and proving its identity, to the General Record of Bankia at Paseo de la Castellana no. 189, 28046 Madrid.
Recording of the phone conversations
The telephonic communications that they take place between the parts will be able to be recorded during the contracting or use of the services rendered by Bankia for:
i. prove its identification and acceptance of the conditions of contracts, pre-contracts, operations or services that the user requests, as an element of proof for any judicial proceeding or arbitration that between both parts you could pose direct or indirectly (Legitimate basis for the data processing: Execution of a contract); as well as,
ii. in the case of products request for information or contracting or investment services, to comply with the obligation established in the current regulations in share market. (Legitimate basis for the data processing: Fulfillment of a legal obligation - Royal Decree-Law 14/2018, of 28 September, through which the legislative law of the Share market's Act, approved by the Legislative Royal Decree is modified 4/2015, of 23 October).
Similarly, you will be able to record the computer and telematic records that have been generated for reason of the contracting or of the entry into service of Bankia.
The record will include recordings of the phone conversations or relative electronic communications, at least, to the operations carried out when is negotiated on a self-employed basis and to the provision of services that are related to the reception, transmission and execution of any type of client orders, including also conversations or communications regarding operations or services without these arrive at materialise.
No cookie permits the possibility of contact via the phone number of the user, their e-mail address or with any other means of contact. No cookie can extract information from the hard disk of the user or steal personal information. The only way by which the private information of a user forms part of the cookie file is if the user personally gives that information to the server.
You can view detailed and up-to-date information regarding cookies in the Policy of cookies of the group Bankia.
Last update: 01/12/2018.