In Bankia know that the privacy and protection of its personal information is it more significant, for that reason, high security standards are used in its applications and systems, and advanced protective measures are implemented in order to looking after the confidentiality and entirety of the information.

The objective of the Political present is announce the way in which obtain, discuss, store and protect the personal details that the clients or users give directly or via a third party, good when provide its details in forms or tools website owned by Bankia, or through the navigation via the spaces or tools Bankia's website (Cookies). For example, (i) when the user is registered for the use of services, web applications, contracting of products or services, news newsletter reception, share in programmes or events or official Social Environments use of Bankia; or (ii) when the user gives contact information to Bankia, voluntarily, as a means of contact for enquiries at the service of attention to the social environments user or platforms, according to the current regulations with regard to data protection and, if necessary, its consent, all of them called hereinafter as “Bankia's communication channels”.

The Political present only will be valid for the obtained personal data via the spaces and tools website owned by Bankia, being not applicable for that information gathered by third parties in other service channels nor in the contracts that the user can formalise with Bankia, even if these are found linked or related to the “Bankia's communication channels”. In the case of the contracting of products or services of Bankia, the personal data processing will be made in accordance with the corresponding document that the client subscribes.

The User declares that the information and the details that provides are accurate and veracious.


Person responsible for the details

· Bankia, S.A.

· CIF: A14010342.

· Registered office: C/Pintor Sorolla 8, 46002 Valencia.

· Telephone: 91 602 46 80.

· Contact of the Delegate of Data protection:


Aims and legitimation of the processing

Details facilitated by the users are collected via the “Bankia's communication channels” and/or whatever built in data collection forms in these service channels with the aims that are indicated in each one of these forms, through the acquisition of the users' consent.

At the time of proceed to the pickup of the details the voluntary character will be indicated or compulsory of the details object of collected and the aims. The refusal to give qualified as compulsory details will suppose the not provision or the impossibility of accessing the service for those which were requested. Similarly, will be able to provide details voluntarily so that they can provide of optimum way the offered services.

The processing of the user's personal details can result necessary to the maintenance, fulfillment and control of the relationship created between the user and Bankia, as well as for the fulfillment by Bankia of its legal obligations. In the other suppositions, and provided that is opportune and necessary, Bankia will request to the user its consent to discuss its personal details.

The users that provide personal data, (included the image within its identification document, mobile phone and email), as well as the details to those which Bankia has access as a result of the navigation for websites of internet, of the enquiry or contracting of any service or product, or transaction or operation carried out, will be agreements by Bankia for, among others:

1. attend, manage and reply the enquiries, questions and applications made by the users via the service channels of attention or communication enabled by Bankia (Legitimation of the processing: consent of the user).

2. maintain, fulfill and control the contractual relationship and pre-contractual between the users and Bankia (Legitimation of the processing: Execution of a contract).

3. improve the pages or tools website owned by Bankia, as well as its products and services, with such of offering a finest quality and service to the user, develop new products/services or improve the internal processes of the company (Legitimation of the processing: Consent of the user (cookies) and Legitimate interest).

4. send commercial communications on products and services, own or third-party (Legitimation of the processing: Consent of the user).

5. carry out studies with statistical ends that they can be of interest for Bankia or third parties (Legitimation of the processing: Legitimate interest).

6. comply with the legal obligations of Bankia (Legitimation of the processing: Fulfillment of a legal obligation).

If the users of the “Bankia's communication channels” they owed provide its e-mail address to access some services that are offered at all times, will be able to state that they do not wish receive any type of communication that Bankia could send, provided that it is not linked strictly to the aim for that which the service was requested. Bankia will offer the users that registered in some were had type of mailing list within these “communication channels of Bankia” the suitable mechanisms and easily accessible to give of its cancellation.


Disclosure of data

Bankia will not yield details to third parties except for (i) for the fulfillment of a legal obligation, (ii) is necessary to the service provision or the execution of its application, in which case it will be previously learnt more about this cession, or (iii) the user has provided its prior consent and informed, so much of the identity or category of the third parties assignees as of the classification of object details of the cession, through the phone dialing of a box in own forms or tools website in which its details are collected.

In case is requested to the user the consent for the cession of its details to companies of the Group Bankia with commercial aim, will be offered to the user the possibility of accepting or not that cession, through the phone dialing of the corresponding box. The companies' updated composition of the Group Bankia or collaborators to those which you can yield details with commercial aim can be consulted, in an updated way, in the next link (PDF, 198 kB).

Just in the cases in which is necessary you will be able to carry out international transfers of details to countries or international organisations third parties, on those which exists or not a decision of adaptation of the European Commission with respect to the same. In these cases, will be established the proper procedures to guarantee the opportune measures that they have adopt. The international transfers to countries that they can not guarantee a suitable level of protection, will have exceptional character and will be made provided that they are essential for the suitable development of the contractual relationship.


Conservation of the details

The details will be kept by the time necessary to the aim for that which went collected and will be specified in specific each case (form or tool website) the corresponding term.

With general character the personal details (included, where applicable, the voice) in agreement were kept with following criteria: (i) the enquiries or request for information will be upheld until 5 years; (ii) applications of operations that finally do not run away with to end will be upheld during the limit of six months, unless a superior term is negotiated, (iii) completed the contractual relationship or provision of services, the personal details were blocked during the legal limitation periods that, with general character, will be 10 years for standard of money laundering and financing prevention of the terrorism and until 21 years for application of the Civil Code and the mortgage legislation and, (iv) application of suppression furthermore, in the suppositions in which proceeds.

Once pass the terms legamente planned, will be proceeded to its details' destruction.


Financial year of rights

The user at any time will be able to:

1. Access to its personal details that Bankia has he (access right).

2. Modify its personal details that they are inaccurate or incorrect (right of rectification).

3. Cancel its personal details when, among others reasons the details are no longer necessary (right of suppression).

4. Request the limitation of the use of its personal details by Bankia, in which case will only be kept for the financial year of claims (right of limitation).

5. Oppose to that its personal details are used for ends different than the relationship with the user (right of opposition).

6. Search its personal details in a computer file for its use or to provide it to him to a third party (right of portability).

Previous access rights, rectification, suppression, limitation, opposition and portability can practice directly by the holder of the details or through legal representative or volunteer, via written communication, proving its identity, directed to or to the section of mails no. 61076, Madrid 28080.

Bankia does not carry out automated individual decisions that it produces legal effects in the user or it affects him significantly of similar way, unless it has the consent of the user in other words necessary to the service provision. In any case, the user will have right to obtain human intervention by Bankia in the process, to express its point of view and, where applicable, to contest the decision.


Commercial communications

It learns more to the user of that, via forms of data collection, Bankia would be able to obtain its consent, to send him commercial communications.

Of giving its consent, Bankia will be able to get in touch with the user by regular mail, email, SMS, or any other electronic media equivalent, to send him commercial communications on its products and/or services or; where applicable; to send him commercial communications on products and/or identified third-party services, or belonging to the sectors that are indicated, in the corresponding box and that it will be able to consult in an updated way in the next link (PDF, 198 kB).

In any case, the user does not be obliged to receive the mentioned advertising. If in a certain moment the User does not wish follow receiving communications of this nature, will be able to revoke its consent directing its written application, proving its identity, to the e-mail address, to the Section of Correos no. 61,076, 28080 Madrid, or using the link set up for this purpose in the electronic commercial communications that receives.



The “Bankia's communication channels” they can contain links to other websites. Take into account that Bankia is not person responsible for the privacy and other websites' data processing or service channels. This document is applied exclusively to the information that is obtained in the “Bankia's communication channels“. We recommend him that it reads the political data processing of other websites with which link from our “Bankia's communication channels” or that it visits of any other way.

Social networks

The users have the opportunity of uniting to the pages or groups that Bankia has in different social networks. The user owes take into account that, unless Bankia requests him its details directly (for example, to reply enquiries in a private environment), its details will belong to the corresponding Social Network. Therefore, users are recommended to read carefully the terms and it conditions of use and the privacy policies of the corresponding Social Network, as well as are ensured of setting up its preferences when it comes to its details' processing.



One of Bankia's top priorities is the protection of our clients' data. For this high security standards are used in its applications and systems, and are implemented the more advanced protective measures in order to looking after the confidentiality and entirety of the information, maintaining highest degree of demanded security for the Act to protect the personal data of the user when dealing with fortuitous losses and accesses, unauthorised processing or revelations, had account of the state of the technology, nature of the stored data and the risks to that are exposed.

See with greater detail the security measures with which the Company protects its information and that him will help to improve its enquiries' protection and operations in the Bank and in Internet.



The personal details that Bankia can obtain via the “Bankia's communication channels”, or through different communications that it maintains with the user, will be agreements with absolute confidentiality, promising Bankia to save secrecy with regard to the same and guaranteeing the duty of saving adopting all the necessary actions that avoid its alteration, loss, processing or access not authorized, in accordance with that established in the applicable law at all times.

So that the information provided is always updated and it does not contain errors, the user should communicate, shortly, the modifications and rectifications of its personal data that they leave producing.


Videovigilance and access to Bankia's buildings

Bankia, for its banking organisation condition, is obliged to introduce chambers, teams or systems of images capture and record, with skills to obtain the images of authors potentials of possible criminal offences against the people and against the property, missions in the establishments and in the branches, that they allow the subsequent identification of those, and that they should work in a permanent way (Legitimation of the processing: Fulfillment of a legal obligation – Ley 5/2014, of 4 April, of Private Security).

Bankia will carry out the processing of images via chamber or camcorder systems with the aim of preserving the security of people and goods, as well as of its facilities. Similarly, will be able to attract images of the public highway in that it results strictly essential and only for the mentioned aim.

Security Forces and Bodies of the State will have access to systems installed by the companies of private security that they allow the checkout of the real-time informations when it is necessary to the prevention of an actual danger for the public safety or for the repression of penal offences.

Additionally, and to access certain buildings, Bankia, S.A. it will request him identifying details to control the above-mentioned access, being necessary to be able to access the same one, because of security and on the basis of a legitimate interest of the company (Legitimation of the processing: Fulfillment of a legal obligation and legitimate interest of the company).

The details and images will be suppressed within a month from its acquisition or capture in accordance with that established in the aforementioned standard, except for when they had be upheld to prove the fee of acts that they make an attempt against the entirety of people, goods or facilities.

The visitors can exercise its access rights, rectification, suppression, opposition, portability and limitation of appropriate processing, directing its written application, and proving its identity, to the General Record of Bankia at Paseo de la Castellana no. 189, 28046 Madrid.


Recording of the phone conversations

The telephonic communications that they take place between the parts will be able to be recorded during the contracting or use of the services rendered by Bankia for:

i. prove its identification and acceptance of the conditions of contracts, pre-contracts, operations or services that the user requests, as an element of proof for any judicial proceeding or arbitration that between both parts you could pose direct or indirectly (Legitimation of the processing: Execution of a contract); as well as,

ii. in the case of products request for information or contracting or investment services, to comply with the obligation established in the current regulations in share market. (Legitimation of the processing: Fulfillment of a legal obligation - Royal Decree-Law 14/2018, of 28 September, through which the legislative law of the Share market's Act, approved by the Legislative Royal Decree is modified 4/2015, of 23 October).

Similarly, you will be able to record the computer and telematic records that have been generated for reason of the contracting or of the entry into service of Bankia.

The record will include recordings of the phone conversations or relative electronic communications, at least, to the operations carried out when is negotiated on a self-employed basis and to the provision of services that are related to the reception, transmission and execution of any type of client orders, including also conversations or communications regarding operations or services without these arrive at materialise.


The access to the “Bankia's communication channels” it can involve the use of cookies. The cookies are files that are downloaded in the team of the user with the aim of collecting details that they are essential for the correct functioning of the websites, applications or any other website of the group Bankia, contributing advantages to the user, providing him the navigation and their user-friendliness, and that they will be able to be updated and recovered by the companies of the group Bankia people responsible for its facility. Cookies have, in general, a limited time duration.

No cookie permits the possibility of contact via the phone number of the user, their e-mail address or with any other means of contact. No cookie can extract information from the hard disk of the user or steal personal information. The only way by which the private information of a user forms part of the cookie file is if the user personally gives that information to the server.

The users can shape at any time the consents that they have provided for those cookies that they are not necessary to visualise the page or tool website (analytical cookies, advertising executives or advertising comportamental) via the Policy of cookies of the group Bankia. Additionally the users can disable the use of cookies via options of set-up/reduction of its web browser, so that it can block, restrict, disable or erase the acceptance of cookies.

It can consult the detailed information and updated on cookies in the Policy of cookies of the group Bankia.


Review of the Privacy policy

Bankia will carry out a review of the Privacy policy annually, unless there are demands regulations or of another kind that they do necessary to adapt the Policy with an inferior frequency. Therefore the Policy, users are advised to consult in each of the occasions that it is going to access or use pages, websites or tools website owned by Bankia or, at least you, consult periodically its content.


Date update: 01/12/2018.