The information on the Bankia website is accessible to everyone, including people who suffer from all sorts of disabilities.

The Bankia website has been programmed using cutting-edge techniques and international accessibility directives, removing the limits on browsing for all sorts of users.

The key features include notably:

  • Browse through the keyboard, without using the mouse.
  • Interpretation of graphic resources: makes it possible to understand all the details on pages, including images, tables and other HTML elements.
  • Clarification of the destination of the links or hyperlinks.
  • Viewing of all contents even in web browsers that do not support CSS, Javascript, plug-ins, etc.


Keyboard navigation:

The accessibility project of Bankia's website allows all types of user to access any part of the web portal just by using the keyboard of the computer.



Internet Explorer



Chrome and Safari

Areas menu

ALT + 1 and then ENTER


ESC + SHIFT and then 1

ALT + 1

Area menu

ALT + 2 and then ENTER


ESC + SHIFT and then 2

ALT + 2


ALT + 3 and then ENTER


ESC + SHIFT and then 3

ALT + 3


Descriptions of graphic resources:

All images, banners, and even tables published on the Bankia website include a description that makes it possible to understand the information contained in these graphic resources.

Thus, is possible to know what image accompanies what content, what products or ideas the different banners promote and what details are provided in any table.



Most of the links on the site include a clarification as to their destination, and offer information as to whether they will open in a new window or not.


Web browsers that do not support CSS, Javascript, plug-ins:

Users accessing the site through a browser that does not support CSS will be able to view all of the content correctly thanks to the structural markup.

Furthermore, it is possible to comfortably navigate the site without having Javascript activated. Similarly, menus are shown without drop-down options and links are perfectly accessible.

Furthermore, alternative contents to flash movies, and Java Applets have been added.


Tecnology applied:

  • Intermediate level (AA) conformance with the W3C's (World Wide Web Consortium) WCAG (Web Content Accessibility Guidelines) Standard. Web Content Accessibility Guidelines 1.0.
  • The display is based on the W3C's Recommendation on Cascading Style Sheets Level 2.
  • The recommended standard has been employed when using HTML code, verifying the recommendations for HTML 4.01 Transitional.


Accessibility of the Customer Service Helpline

Bankia has a service of attention for people with hearing and/or speech problems, that it allows the user to communicate with the company to carry out any enquiry on general information of products and services.

Concerned individuals can access this service of two ways:

Bankia becomes thus in the first large financial institution in adopting this system, that it allows the user with hearing problem to contact with the Customer Service Helpline from internet or from its mobile phone (by text and real-time), and without the need for that other people act such as intermediaries.

This service line is open from 8 a.m. to 10 p.m., Monday to Sunday. Out of this schedule, the user can leave a message so that on the following day, and for free, the company gets in touch with him.