Accessibility of the Customer Service Helpline
Bankia has a service of attention for people with hearing and/or speech problems, that it allows the user to communicate with the company to carry out any enquiry on general information of products and services.
Concerned individuals can access this service of two ways:
- Internet: throug Telesor Bankia
- Mobile phone: through a software that it should download free of charge in its mobile phone. Access to instructions.
Bankia becomes thus in the first large financial institution in adopting this system, that it allows the user with hearing problem to contact with the Customer Service Helpline from internet or from its mobile phone (by text and real-time), and without the need for that other people act such as intermediaries.
This service line is open from 8 a.m. to 10 p.m., Monday to Sunday. Out of this schedule, the user can leave a message so that on the following day, and for free, the company gets in touch with him.