Customer service

Customer service
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Our customer services

Clause refund process land




Incidences

All the information that needs on our products and services, operations of the web portals or general doubts.

Suggestions for improvement

Please send us your ideas on new services or on how to improve current ones.

Customer Service

All the documentation and forms necessary to solving its doubts.

FAQs

Solve your doubts with a selection of the most usual questions that they formulate our clients.

Glossary

If it wants to know some financial end, in our glossary we define the more significant ones.

Accessibility

Icon Informcación. Information accessibility

Accessibility of the Information

In Bankia endeavored so that our web portals can be used by any client.

Headphone with micrófono.Telefónica accessibility

Accessibility of the Help Line

Bankia has a special helpline for people with hearing and/or speech impairments.