Our customer services
Floor clause refund procedure
All the information you need on our products and services, website operation or general queries.
Suggestions for improvement
Send us your ideas on new services or on how to improve current ones.
All the documentation and forms you need to resolve your doubts.
Resolve your doubts with a selection of our customers' most frequently asked questions.
If you want to look up a financial terms, in our glossary we define the most important of them.
At Bankia we take great pains to ensure our websites can be used by all our customers.
Help Line accessibility
Bankia has a special helpline for people with hearing and/or speech impairments.