Emergency operations

Help line

91 602 46 80

  • Has your card been lost or stolen?

    You can notify it directly in the Bankia Mobile App or from the menu «Cards» Oficina Internet.

    You can also go to any Bankia branch or to call at 91 602 46 80.

  • Has a stranger got hold of your access codes?

    You can modify your passwords in the Bankia Mobile App or from the option «Customise» Oficina Internet operations.

    You can also go to any Bankia branch or to call at 91 602 46 80.

  • Do you need to generate a new digital signature?

    You can create a new signature in the Bankia Mobile App or from the option «Customise» Oficina Internet operations.

    You can also go to any Bankia branch or to call at 91 602 46 80.

  • How change the password?

    The most convenient way to change the access passcode via Oficina Internet. At the top of all the pages, select in the link Passwords and you will be able to manage your electronic signature or to create a new one.

    Remember that if you are a multi-access customer and you change your signature, it will be changed for all of Bankia's digital service channels.

    In addition, if you change your password, the PIN number of your associated card will also be changed.

  • How can I change the limits on my card?

    If needs to modify the limit of its credit card can do it via Bankia Online or visit any Bankia branch.

  • How to consult the balance of an account?

    It can consult the balance of its account directly from Bankia Online or the App Bankia's Mobile phone.

     

  • Where can I obtain the supporting document for a transfer?

    You can obtain the supporting document of a transfer from both the Oficina Internet or from the Bankia's Mobile Phone App, where you will be able, according to you needs, to download, email or to print it.