The information on the Bankia website is accessible to everyone, including people who suffer from all sorts of disabilities.

The Bankia website has been programmed using cutting-edge techniques and international accessibility directives, removing the limits on browsing for all sorts of users.

The key features include notably:

  • Browse through the keyboard, without using the mouse.
  • Interpretation of graphic resources: makes it possible to understand all the details on pages, including images, tables and other HTML elements.
  • Clarification of the destination of the links or hyperlinks.
  • Viewing of all contents even in web browsers that do not support CSS, Javascript, plug-ins, etc.


Keyboard navigation:

The accessibility project of Bankia's website allows all types of user to access any part of the web portal just by using the keyboard of the computer.



Internet Explorer



Chrome and Safari

Areas menu

ALT + 1 and then ENTER


ESC + SHIFT and then 1

ALT + 1

Area menu

ALT + 2 and then ENTER


ESC + SHIFT and then 2

ALT + 2


ALT + 3 and then ENTER


ESC + SHIFT and then 3

ALT + 3


Descriptions of graphic resources:

All images, banners, and even tables published on the Bankia website include a description that makes it possible to understand the information contained in these graphic resources.

Thus, is possible to know what image accompanies what content, what products or ideas the different banners promote and what details are provided in any table.



Most of the links on the site include a clarification as to their destination, and offer information as to whether they will open in a new window or not.


Web browsers that do not support CSS, Javascript, plug-ins:

Users accessing the site through a browser that does not support CSS will be able to view all of the content correctly thanks to the structural markup.

Furthermore, it is possible to comfortably navigate the site without having Javascript activated. Similarly, menus are shown without drop-down options and links are perfectly accessible.

Furthermore, alternative contents to flash movies, and Java Applets have been added.


Tecnology applied:

  • Intermediate level (AA) conformance with the W3C's (World Wide Web Consortium) WCAG (Web Content Accessibility Guidelines) Standard. Web Content Accessibility Guidelines 1.0.
  • The display is based on the W3C's Recommendation on Cascading Style Sheets Level 2.
  • The recommended standard has been employed when using HTML code, verifying the recommendations for HTML 4.01 Transitional.


Accessibility of the Customer Service Helpline

Bankia has a special helpline for people with hearing and/or speech impairments. Users will be able to communicate with the company, to make any general enquiries related to our products and services.

Anyone interested can access this service through the following two options:

Bankia thus becomes the first leading financial institution to adopt this sytem, which allows users with hearing impairments to contact the Customer Service Helpline from Internet or their mobile phone, by text and real-time, without the need for other people to act as intermediaries.

This service line is open from 8 a.m. to 10 p.m., Monday to Sunday. Outside these hours, the user will be able to leave a message, so that on the following day, free of charge, the company will get in touch with him.