Customer services

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Our customer services

Useful information for customers

Enquiries and incidents

All the information you need on our products and services, website operations or general queries.

Suggestions for improvement

Send us your ideas on new services or on how to improve current ones.

Customer Service

All the documentation and forms necessary for settling your doubts.


Clear up your doubts with a selection of our customers' most frequently asked questions.


If you want to check the meaning of a financial term, you'll find the most important ones in our glossary.


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Information Accessibility

At Bankia we take great pains to ensure our websites can be used by all our customers.

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Help Line accessibility

Bankia has a special helpline for people with hearing and/or speech impairments.