Our customer services
Floor clause refund procedure
All the information you need on our products and services, website operations or general queries.
Suggestions for improvement
Let us know your ideas on new services or how to improve those we already have.
All the documentation and forms necessary for settling your doubts.
Clear up your doubts with a selection of our customers' most frequently asked questions.
If you want to check the meaning of a financial term, you'll find the most important ones in our glossary.
At Bankia we take great pains to ensure our websites can be used by all our customers.
Help Line accessibility
Bankia has a special helpline for people with hearing and/or speech impairments.