Customer service

Customer service

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Our customer services

Useful information for customers

Enquiries and Incidences

All the information that need on our products and services, operations of the web portals or general doubts.

Suggestions for improvement

Do us arrive your ideas on new services or how improve the presents.

Customer Service

All the documentation and forms necessary to solving your doubts.


Solves your doubts with a selection of the more usual questions that formulate our clients.


If you want know some financial end, in our glossary define the more significant.


Icon Informcación. Information accessibility

Accessibility of the Information

In Bankia endeavored so that our web portals can be used by any client.

Headphone with micrófono.Telefónica accessibility

Accessibility of the Help Line

Bankia has a special helpline for people with hearing and/or speech impairments.