Customer service

  • Need urgent help?

Our customer services

Floor clause refund procedure




Incidents

All the information you need on our products and services, website operations or general queries.

Suggestions for improvement

Let us know your ideas on new services or how to improve those we already have.

Customer Service

All the documentation and forms necessary for settling your doubts.

FAQs

Clear up your doubts with a selection of our customers' most frequently asked questions.

Glossary

If you want to check the meaning of a financial term, you'll find the most important ones in our glossary.

Accessibility

Information icon. Accessibility information

Information Accessibility

At Bankia we take great pains to ensure our websites can be used by all our customers.

Headphone with microphone. Accessibility information

Help Line accessibility

Bankia has a special helpline for people with hearing and/or speech impairments.